Refund policy
Hassle-Free Returns at Oliva Cats!
30-Day Money-Back Guarantee: We want you to love your Oliva Cats purchase! If for any reason you're not satisfied, you can return your item(s) within 30 days of purchase for a full refund (minus any applicable fees).
Original Packaging Preferred: To ensure your item arrives safely back to us, we encourage you to return it in its original packaging. This helps prevent any damage during transit.
Return Shipping Costs: Unfortunately, we are unable to cover the cost of return shipping for unwanted items.
Return Condition: For a full refund, please ensure your returned item(s) are:
- New and unworn: Items with missing parts, signs of use, dirt, or damage may be subject to a partial refund or may not be accepted for return.
Free Shipping Fee: If your original order included free shipping from Oliva Cats, original shipping fee will be deducted from your total refund.
Easy Returns Process:
- Contact our friendly customer service team at info@olivacats.com to initiate your return.
- We'll provide you with the instructions for returning your item(s).
- Once we receive your return and it meets our return policy criteria, your refund will be processed within 10 business days.
Questions? Our customer service team is here to help! Contact us at info@olivacats.com
Reporting Damaged or Incorrect Items
We want to ensure you receive your order exactly as expected! If you encounter any issues upon delivery, please follow these steps:
Inspect Your Order Immediately: Open and inspect your package as soon as it arrives.
Contact Us Quickly: If your item is defective, damaged, or incorrect, please contact us immediately. The sooner we're aware of the issue, the faster we can resolve it for you.
How to Contact Us:
Email: info@olivacats.com
Website: You can also report issues through our our website by clicking this link. Contact Us
What Information to Include:
Order Number: Please include your order number in all communication.
Description of the Issue: Clearly explain the problem you encountered, whether it's a defective, damaged, or incorrect item.
Photos: If your item is damaged, please take pictures of the damaged packaging and the damaged item itself. Attaching these photos to your email will help us expedite the resolution process.
We're Here to Help!
Our customer service team is dedicated to resolving any issues you may encounter with your order. We appreciate your understanding and look forward to helping you out.